The purpose of this white paper is to examine what typically goes wrong during the software implementation with the Federal Agencies and how to fix it. Since implementation and maintenance are at the tail end of the sales cycle – any problems rooted within the deal come to live during this phase. Therefore, to fix delivery problems the Software’s Executive Team must: evaluate every step of the delivery chain, including how the team is structured and incentivized, who will actually conduct hands-on implementation, and most importantly – who will maintain the solution after the implementation.  

 Intended Audience:

·         Senior Executives in the software industry who are looking to establish a Federal Practice at their company.

·         Private Sector executives who are looking to improve their current software delivery capabilities within the Federal Government segment.

·         Government executives who are looking to streamline how the software solutions are purchased and maintained within their respective departments/ divisions.

Methodology Notes:

·         For the purposes of this white paper, the author is assuming that the Software Vendor intends to establish the Federal practice from scratch.

·         Within this white paper the author intentionally does not make a distinction between the on-prem software vs. online cloud solutions. As will be outlined further down, the more complex the solutions (Robotic Process Automation (RPA), Cyber, Big Data, Artificial Intelligence, etc.) – the more the Executive leaders need to follow the guidelines outlined in this white paper.